Wastewater Services and Billing

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Billing questions

(928) 204-7185

Pay in person at Sedona City Hall, or by mail

In Person
Financial Services Department
102 Roadrunner Dr.
Sedona, AZ 86336

By Direct Mail (3rd-party processor)
City of Sedona Utilities
P.O. Box 580
Pleasant Grove, UT 84062-0580

The city provides wastewater services to approximately half of Sedona residents and businesses; the remainder have private sewer and septic systems. The city bills wastewater fees each month in arrears. Statements are typically mailed on the first day of each month and payment is due on the 15th of each month.

Establishing new service

Application for residential wastewater

Application for commercial wastewater

Tenants are required to leave a $185 deposit when the application is turned in. The $185 deposit may be waived for tenants if the tenant can provide a recent letter of credit from a utility company showing one year of timely and consistent payments along with a copy of the lease. The deposit will be applied to the final bill at the time the account is closed.

A $30 account setup fee is applied to the first billing for all new accounts.

The application and paperwork can be dropped off, scanned or mailed to:

Financial Services Department
Attn: Wastewater billing
102 Roadrunner Drive
Sedona, Arizona 86336

Tenant Cancellation

If you are a tenant who will be moving and needs to cancel wastewater service at your current address, please complete the Tenant Request to Cancel Wastewater Service Form and submit to us as soon as possible.

Tenant Request to Cancel Wastewater Service Form

Charges and fees

2024 wastewater rate increase

A wastewater rate increase was approved by City Council and goes into effect on October 1, 2024.

The City of Sedona wastewater department has experienced an increase in operating costs in wastewater collections and treatment. Price increases in materials, operating supplies, labor, contracted work, and lab testing have resulted in a 22% increase over the last 6 years. In addition to inflationary cost increases, repairs and/or upgrades to aging infrastructure and additional regulatory requirements have resulted in higher operating costs.

With a goal to be a self-sustaining enterprise fund, relying on wastewater rate payers to fund both operations and capital improvements to the wastewater utility, a rate increase is necessary. The last rate increase was in 2017. A rate study in 2019 resulted in a restructuring of capacity fees, but monthly rates have not been evaluated. The completion of a comprehensive rate study is planned for fiscal year 2025. In an effort to reduce significant future one-time increases to wastewater rate payers, a proposed 3.6% CPI increase is recommended.

Wastewater rate increase timeline:

August 13, 2024 - This item was approved by the City Council at their regular meeting.
October 1, 2024 - The new wastewater rate will go into effect.
October 31, 2024 - The new wastewater rate will appear on your bill.

Customers set-up with autopay are encouraged to adjust the amount owed before October 1, 2024, whether through Xpress bill pay or through their bank.

Review rate changes on this Wastewater Rate Chart 2024.

For reference, Wastewater Cash Flows for 2022 and 2023 can be compared by reviewing the background document in the section below.

2014 background

In 2013, the city hired an independent consultant to conduct a cost-of-service study and to develop a financial plan for the city’s Wastewater Utility. A cost-of-service study evaluates the cost of providing wastewater service to the different customer classes served and determines whether the charges are proportional and equitable. The Cost-of-Service Study found that some customer classes were paying more than the cost of providing service and others were paying less. Based on the study the City Council approved one-time revenue neutral changes among the different customer classes, effective July 1, 2014.

Unlike the cost-of-service study, which looks at the past, the financial plan projects future revenues and expenses, including capital costs, to determines if total revenues will be sufficient to meet the total expenses of the utility. As a result of the financial plan results, the City Council approved a 4 percent increase per year for the next six years, beginning July 1, 2014. The last rate increase was in 2017.

Members of the public had an opportunity to review the proposed changes during a 60-day notice period. After the 60-day period, citizens provided the City Council with feedback at the public hearing held on May 27, 2014. To view the 2014 Rate Study, click here.